DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Sunday, 26 April 2009

Unable to tax car - advice needed

Jon writes:

"I recently bought a car with 3 month tax left on it. The previous seller did post the V5 off to the DVLA (I saw him do it so I know he's not lying ).

Then the weekend before last I suddenly noticed my tax was due for renewal at the end of Feb. I'd had no reminders so I called DVLA and they had no record of me owning the car - they'd never received the V5 apparantly.

I gave them the benefit of the doubt, as post does get lost. So I sent off at their request the small slip from the V5 that shows I'm the owner, my original insurance certificate and payment for 6 months tax. I sent it via recorded delivery and it arrived with the local office last Tuesday, 1 week ago.

I've been calling up every day since Friday asking for status and it seems they've lost it. First they tried to say they never received it, so I gave them the proof of delivery reference. Now they say they're sure it's 'here somewhere' and will call me back once they have it. However it's me chasing them and I never have an update!

Couple of Questions:
1. Is the 14 day 'grace' period true or a myth? Can I drive my car?
2. What do I do if the DVLA have lost my letter. Not only do I not have tax, but I don't have my insurance certificate or slip from V5 so how can I prove I ever bought the car?

Any advice would be appreciated as I'm due to travel with business on Thursday and Friday. It'll be most annoying - and expensive! If I have to get trains everywhere."

Conniff replies:-

"It is a myth, but in your case, you have them on the back foot. If you should get a 'not displaying' ticket, they will have to wipe it out.

Probably as high as 99% of all claims that people haven't sent SORN requests etc; are a total fabrication, just lies to criminally extract money from the public.

I think I would send them another letter, recorded of course, giving them 5 days to send you a tax disc and return the other bits."

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