DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Tuesday, 28 April 2009

DVLA BREAK ROAD TRAFFIC LAW IN PRESTON

A Lancashire Evening Post reader spotted a Driver and Vehicle Licensing Agency operator parked up on the pavement on New Hall Lane, Preston, to zap car tax dodgers.

The worried reader said: "There is not enough room to get past this vehicle with a double baby buggy without either walking onto the grass or walking into the road.

"Pavements are for people, prams and dogs. They aren't constructed to take the weight of vehicles – roads are, that's where vehicles and horses should be."

The DVLA is subject to the same Highway Code regulations as any other vehicle and a spokesman admitted the operator was in the wrong.

He said: "I can only apologise on behalf of the Agency if on this occasion the operators in question transgressed the rules.

"This has been brought to the attention of the crew concerned and I can assure you that such an occurrence will not happen again.

"Sites from which our ANPR vehicles operate are risk assessed in advance to ensure that we do not hinder traffic flow or cause an obstruction to road users or pedestrians.

"It would appear that on this occasion procedures were not adhered to."

Aidan Turner-Bishop of the Lancashire Campaign for Better Transport said: "If they are parking on the pavement they stop people walking with pushchairs and stop wheelchairs – they are being thoughtless."

Preston Coun Veronica Afrin, who represents St Matthew's ward, said: "I would say it is irresponsible, particularly because the city council is very keen people don't clog up pavements.

Clause 244 of the Highway Code states drivers should not park on pavements unless signs permit it.

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