How Long for DVLA to Return a Log Book? | DVLA SWANSEA PROBLEMS, IAN BROOM, NOEL SHANAHAN

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

Sunday, 26 April 2009

How Long for DVLA to Return a Log Book?

MJK 24 asks:

"How long will it take the DVLA to return a log book after you've changed the engine number and cylinder capacity?

Cheers"

Jamer replies:

"up to 7 weeks sometimes and they may decide to view your car at th local DVLA office if they want to.

If your unsure ring DVLA Swansea and they will tell you where it is in the system, every time we have rung wondering where they have got to on say a Thursday they miraculously turn up the next week"

Ecosnige responds:

"Well ive just waited 3 months for a log book to come"

Iguana writes:

"Im at 5 months at the mo, despite the wtf is my v5 letters sent etc."

2 comments:

Anonymous said...: For information.

Ian Broom no longer manages the Call Centre, which by the way, under his management was recognised as one of the top contact centres in Europe.

Noel Shanahan, whilst acknowledging there is still much to do, has made huge improvements at the DVLA since he took over the role of CEO about 18 months ago -and this despite difficult trading conditions which has caused significant budget restrictions.

Managing 35 million driver records and 40 million vehicle records is a huge challenge. Any mistakes are regrettable, important to the individual concenred and need to be resolved quickly. But to 'name and shame' and call for sackings of two individuals is a slight overreaction don't you think?; 27 April 2009 at 00:26
DAVE PEARCE said...: i have been waiting over 6 weeks now for a dup log book you can not contact them so what do you do sit and wait; 16 November 2021 at 07:31

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