Bad Buffy who is another disgruntled driver writes:-
"I hear you, I moved house 3 months ago and still have not recieved my log book or the one for my wifes car. You try to phone them and you get that stupid automated 'press 1 for....press 2 for...' and you can't get anywhere. They are just out to rob us blind. In future I will be sending everything to them recorded delivery, I suggest you and anyone else does the same."
Surely it is now time the Department of Transport and courts wake up to the fact that this department is failing badly and changes at the top are urgently needed.
DESIGNED BY THE DVLA BY ANY CHANCE??
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1 comment:
DVLA is the worst service I received apart from royal mail, they are not doing anything properly and correct and their phone is not human talking and when e maill them, each time it is different staff e mail back kept asking same question again like a circle rather than sort thing out straight forward as it is, I sent v5 on sale of my car with covering letter saying my house is sold, and provided them with new address then alternitive uk address for receiving noticification but no reply, another letter to them ask refund my tax to my uk bank account also had no reply, now 5 weeks later, I had to e mail them like a yoyo circle again try to get things I should get from them, I feel sick about their poor work, if they need customer sent recorded letter all time why don't say so? shame about royal mail or what, when things go wrong by dvla they blame the royal mail for poor delivery, both of them should be name and shamed. directors should be sacked and staff should be retrained.
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