DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Wednesday, 29 April 2009

RMIF works to standardise DVLA services for dealers - Easier (press release) (DVLA NEWS)

RMIF works to standardise DVLA services for dealers - Easier (press release)

RMIF works to standardise DVLA services for dealers
Easier (press release), UK
The RMIF is seeking to establish a service level agreement (SLA) between the DVLA and the industry that would formalise the dvla's obligations to businesses, and provide continuity across the dvla's network of regional offices. ...

Source: news.google.com

A preview of the third DVLA auction of 2009. - PR-Inside.com (Pressemitteilung)

A preview of the third DVLA auction of 2009.
PR-Inside.com (Pressemitteilung), Austria
The third auction of the year organised by SMA ( Leeds ) Ltd on behalf of DVLA is due to take place on the 3rd, 4th and 5th of June 2009 at Wychwood Park, Crewe, Cheshire. One thousand six hundred lots are on offer at this auction with several ways to ...

Source: news.google.com

Car firm's shock as clampers strike - Lancashire Evening Post

Car firm's shock as clampers strike
Lancashire Evening Post, UK
And, he claims, despite cars being sold by the motor trade having an exemption from road tax – as long as they are on private land – clampers working for the DVLA swooped to fit the devices early on Monday morning. He said: "I couldn't believe it, ...

Source: news.google.com

Operation Targets Knottingley - West Yorkshire Police (press release)

Operation Targets Knottingley
West Yorkshire Police (press release), UK
The operation was supported by British Transport Police, Wakefield and District Housing, the Vehicle and Operator Services Agency (VOSA), the DVLA, West Yorkshire Fire and Rescue Service and the Anti-Social Behaviour Unit. ...

Source: news.google.com

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