DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??
Showing posts with label lost log books. Show all posts
Showing posts with label lost log books. Show all posts

Sunday, 26 April 2009

How Long for DVLA to Return a Log Book?

MJK 24 asks:

"How long will it take the DVLA to return a log book after you've changed the engine number and cylinder capacity?

Cheers"

Jamer replies:

"up to 7 weeks sometimes and they may decide to view your car at th local DVLA office if they want to.

If your unsure ring DVLA Swansea and they will tell you where it is in the system, every time we have rung wondering where they have got to on say a Thursday they miraculously turn up the next week"

Ecosnige responds:

"Well ive just waited 3 months for a log book to come"

Iguana writes:

"Im at 5 months at the mo, despite the wtf is my v5 letters sent etc."
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