DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??
Showing posts with label traffic law. Show all posts
Showing posts with label traffic law. Show all posts

Wednesday, 4 November 2020

DAVID HANCOCK DVLA RESPONSE ON BEHALF OF LORD ADONIS

Here we have a response from David Hancock who is Director of Enforcement for DVLA.

I should remind you at this point that I had paid the DVLA £80 in August 2008 to furnish me with correct documentation to enable the correct and lawful transfer of my new cherished number plate onto my vehicle.

The DVLA screwed up the initial transfer then failed to provide me with a new log book. In September 2008 the DVLA screwed up again by supplying me with a V11 certificate with the old registration number on it!! My tax expired at the end of September 2008 so I took all my documentation (as supplied by the DVLA) to the post office together with the £185 for a full year's road tax.

The post office refused the documentation because it was incorrect and consequently I had to contact the DVLA to sort their problem out and send me the correct documentation through - which they incredibly managed to do the very next morning.

That very morning I taxed my car and I thought that would be the end of it.....

Instead DVLA took me to court for "road tax evasion". The judge at Blackpool Magustrates Court even suggested it was not possible for me to tax my vehicle with the documentation I had at my disposal yet amazingly I was told to pay £230.00 with £90 costs to the DVLA.

Back to today's letter on behalf of Lord Adonis:

Dear Mr ********

Thank you for your e-mail of 5 October 2009 to Lord Adonis, Secretary of State for Transport. You were advised that this would be forwarded to the Driver and Vehicle Licensing Agency (DVLA) for response. I am replying, as Director of Enforcement, to address the remaining issues you have raised and to bring your case to a conclusion.

I have reviewed the exchange of correspondence between you and the Agency and am upholding DVLA’s earlier decision and advice. Despite your assertion to the contrary, it was entirely appropriate for DVLA to pursue enforcement action for the unlicensed use of vehicle registration number ******. When the case was heard at Blackpool Magistrates Court, the Magistrate agreed that the prosecution had been properly brought, and it was within the Court’s remit to determine the fine at £230.00 and costs at £90.00.

Mr Alexander has fully explained the legislation under which you were penalised, the processes involved in the number transfer scheme and in issuing V11 tax reminder forms. As a gesture of goodwill, he agreed to refund the fee of your number transfer. No further payments are due to you from DVLA.

I believe that we have done all we can to help you and that it is now time to bring all correspondence to a close. Your comments have been noted and your letter placed on file.

Yours sincerely


David Hancock
Director of Enforcement


OUR OPINION: IT IS CLEAR WITH THE CATALOGUE OF FAILINGS WITHIN THE DVLA AND DEPARTMENT OF TRANSPORT THAT NEW LEADERSHIP IS OVERDUE. WE CALL ON THE LIKES OF LORD ADONIS AND DAVID HANCOCK TO BE SACKED IMMEDIATELY.

Thursday, 15 October 2009

Widow's fury over new clamping law - South Wales Guardian (DVLA NEWS)

Widow's fury over new clamping law - South Wales Guardian

Widow's fury over new clamping law
South Wales Guardian
Grieving Anne James, of Pantyffynnon, applied to the DVLA for the transfer of car documents following the death of her husband David in August. ...


Source: news.google.com

West Midlands Police declare motoring clampdown a success - ChoiceQuote Insurance Services

West Midlands Police declare motoring clampdown a success
ChoiceQuote Insurance Services
They were joined by officials from the DVLA, who wanted to identify vehicles which have no tax and insurance, and both groups enjoyed some early success. ...


Source: news.google.com

Cops arrested wrong man over drink drive ban - then crushed his car - Scottish Daily Record

The Sun

Cops arrested wrong man over drink drive ban - then crushed his car
Scottish Daily Record
Derek Lyon, who also lost his job after his car was seized, is now to take legal action against the police, a sheriff clerk's office and the DVLA. ...
Crushing blowThe Sun

all 3 news articles »

Source: news.google.com

Wednesday, 14 October 2009

5 0 registration plate auctions for £87853.75 - Fleet Directory (DVLA NEWS)

5 0 registration plate auctions for £87853.75 - Fleet Directory

ic Liverpool

5 0 registration plate auctions for £87853.75
Fleet Directory
A mystery buyer swooped and bought the registration 5 O for 87853.75 at the DVLA Personalised Registrations' autumn auction. The total amount spent on the ...
Big numbers for the TreasuryAyrshire Post
Mystery bidder shells out thousands for private plateAutobulbs Direct

all 7 news articles »

Source: news.google.com

Public braced for postal strike - BBC News

BBC News

Public braced for postal strike
BBC News
I was told my driving licence had been revoked for failing to return forms in time to DVLA that they sent to me on 17 August. But it seems to me that the ...

and more »

Source: news.google.com

West Midlands police target bad drivers - Sunday Mercury

West Midlands police target bad drivers
Sunday Mercury
A police spokesman said the areas had also been identified by the DVLA as being among the worst in the city for vehicles failing to display tax discs or to ...
POLICE today launched a massive operation to target “lawless areas” of ...BirminghamMail.net

all 3 news articles »

Source: news.google.com

Tuesday, 13 October 2009

West Midlands police target bad drivers - Sunday Mercury (DVLA NEWS)

West Midlands police target bad drivers - Sunday Mercury

West Midlands police target bad drivers
Sunday Mercury
A police spokesman said the areas had also been identified by the DVLA as being among the worst in the city for vehicles failing to display tax discs or to ...
POLICE today launched a massive operation to target “lawless areas” of ...BirminghamMail.net

all 3 news articles »

Source: news.google.com

Brakes put on vehicle crimes - Northampton Chronicle & Echo

Brakes put on vehicle crimes
Northampton Chronicle & Echo
The DVLA used automatic number plate recognition to identify 46 vehicles being used without a current vehicle excise licence and intend to carry out ...


Source: news.google.com

5 0 registration plate auctions for £87853.75 - Fleet Directory

5 0 registration plate auctions for £87853.75
Fleet Directory
A mystery buyer swooped and bought the registration 5 O for 87853.75 at the DVLA Personalised Registrations' autumn auction. The total amount spent on the ...
Big numbers for the TreasuryAyrshire Post
Mystery bidder shells out thousands for private plateAutobulbs Direct

all 6 news articles »

Source: news.google.com

Thousands of drivers could have cars impounded due to postal strike - Telegraph.co.uk

Telegraph.co.uk

Thousands of drivers could have cars impounded due to postal strike
Telegraph.co.uk
An AA spokesman warned: “Although insurers and DVLA send out reminders, these may of course be delayed in the post and it remains your responsibility to ...
Postal strikes threat to driversNews - What Car?

all 2 news articles »

Source: news.google.com

Thursday, 8 October 2009

Bumper business for the personalised car number plate industry - Times Online (DVLA NEWS)

Bumper business for the personalised car number plate industry - Times Online

Bumper business for the personalised car number plate industry
Times Online
“If you can afford to pay higher for the plate then for the car,” said Damien Lawson, spokesman for the DVLA, “then for you there's probably no such thing ...


Source: news.google.com

Roadside checks shock - TeleText

Roadside checks shock
TeleText
Almost nine out of 10 commercial vehicles checked randomly by the DVLA in N Ireland during the last year were found not to be roadworthy. ...


Source: news.google.com

Saturday, 3 October 2009

Marketing sector news Castrol under investigation by DVLA - Workcircle UK (DVLA NEWS)

Marketing sector news Castrol under investigation by DVLA - Workcircle UK

TheCarConnection.com

Marketing sector news Castrol under investigation by DVLA
Workcircle UK
It has come to light that Castrol has been using vehicle data obtained from the DVLA to target drivers with personalised advertising using automatic ...
Driver Distraction Alert: Like Google Ads, But With BillboardsTheCarConnection.com

all 2 news articles »

Source: news.google.com

Concern over convicted taxi drivers still on the roads of Worcester - Berrows Journal

Concern over convicted taxi drivers still on the roads of Worcester
Berrows Journal
All taxi drivers are Criminal Records Bureau (CRB) and DVLA-checked by the council before receiving their licences, and again when their licences are ...
Cover-up by taxi drivers is worryingBerrows Journal

all 4 news articles »

Source: news.google.com

I'll ignore English only summons says businessman - Daily Post

I'll ignore English only summons says businessman
Daily Post
Elwyn Vaughan, of Popty'r Dre, Dolgellau said the DVLA alleges his firm's van was unlicensed when seen on the A496 at Llanelltyd on June 2. ...


Source: news.google.com

Friday, 2 October 2009

New laws for uninsured cars - motoring.co.uk (DVLA NEWS)

New laws for uninsured cars - motoring.co.uk

New laws for uninsured cars
motoring.co.uk
Where an insurance policy has lapsed, the DVLA will initially send out a reminder letter. If no action is taken by the motorist after around a month the ...


Source: news.google.com

Doctors to train at old DVLA site - Lancashire Evening Post

Doctors to train at old DVLA site
Lancashire Evening Post
The old DVLA test centre in Cottam Lane is being demolished to make way for the new centre which will house 11 GPs and be a training practice for medical ...


Source: news.google.com

Sunday, 27 September 2009

AA BACKS OUR BATTLE TO BAN COWBOY CLAMPERS - UK Express (DVLA NEWS)

AA BACKS OUR BATTLE TO BAN COWBOY CLAMPERS - UK Express

AA BACKS OUR BATTLE TO BAN COWBOY CLAMPERS
UK Express
Clampers do not have to be BPA members but the new laws will make it impossible for them to obtain DVLA records to issue penalty notices, unless they abide ...


Source: news.google.com

Doctors 'must report knife crime' - The Press Association

Sky News

Doctors 'must report knife crime'
The Press Association
The advice also covers areas including telling the DVLA if a patient might not be fit to drive, responding to public criticism of treatment and giving ...
Doctors to tell police of knife injuriesScotsman
Doctors 'must report knife crime'BBC News
DOCTOR RULESDaily Star
Telegraph.co.uk -Times Online -Times Online
all 74 news articles »

Source: news.google.com

Drivers' details sold by DVLA are used in bizarre roadside adverts ... - Daily Mail

Daily Mail

Drivers' details sold by DVLA are used in bizarre roadside adverts ...
Daily Mail
But when The Mail on Sunday contacted the DVLA on Thursday, the campaign – which has also raised safety fears – was halted, just four days after it began. ...

and more »

Source: news.google.com

Friday, 18 September 2009

New rules for uninsured cars - Autocar (DVLA NEWS)

New rules for uninsured cars - Autocar

Telegraph.co.uk

New rules for uninsured cars
Autocar
To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ...
No insurance? Kiss your car goodbyeNews - What Car?
Uninsured drivers face tighter laws and loss of carTimes Online
Crackdown on uninsured driversMoneywise Magazine
Money High Street -Admiral -totallymotor.co.uk
all 26 news articles »

Source: news.google.com

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star

Shropshire Star

David Evans, of Pool Rise, Shrewsbury celebrates
Shropshire Star
Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ...


Source: news.google.com

DVLA Auction heads to Cotswolds - Contract hire and leasing news (press release)

DVLA Auction heads to Cotswolds
Contract hire and leasing news (press release)
Coming to the beautiful Cotswold countryside this October is the DVLA Auction where 1600 highly desirable registration plates will be offered for sale. ...


Source: news.google.com

Government unveil new measures to tackle uninsured drivers - TotallyMoney News (DVLA NEWS)

Government unveil new measures to tackle uninsured drivers - TotallyMoney News

Government unveil new measures to tackle uninsured drivers
TotallyMoney News
Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ...


Source: news.google.com

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star

Shropshire Star

David Evans, of Pool Rise, Shrewsbury celebrates
Shropshire Star
Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ...


Source: news.google.com

New rules for uninsured cars - Autocar

Telegraph.co.uk

New rules for uninsured cars
Autocar
To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ...
No insurance? Kiss your car goodbyeNews - What Car?
Crackdown on uninsured driversMoneywise Magazine
Uninsured drivers face tighter laws and loss of carTimes Online
Money High Street -Admiral -totallymotor.co.uk
all 26 news articles »

Source: news.google.com

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star (DVLA NEWS)

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star

Shropshire Star

David Evans, of Pool Rise, Shrewsbury celebrates
Shropshire Star
Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ...


Source: news.google.com

Government unveil new measures to tackle uninsured drivers - TotallyMoney News

Government unveil new measures to tackle uninsured drivers
TotallyMoney News
Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ...


Source: news.google.com

New rules for uninsured cars - Autocar

Telegraph.co.uk

New rules for uninsured cars
Autocar
To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ...
No insurance? Kiss your car goodbyeNews - What Car?
Crackdown on uninsured driversMoneywise Magazine
Uninsured drivers face tighter laws and loss of carTimes Online
Money High Street -Admiral -totallymotor.co.uk
all 26 news articles »

Source: news.google.com

Government unveil new measures to tackle uninsured drivers - TotallyMoney News (DVLA NEWS)

Government unveil new measures to tackle uninsured drivers - TotallyMoney News

Government unveil new measures to tackle uninsured drivers
TotallyMoney News
Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ...


Source: news.google.com

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star

Shropshire Star

David Evans, of Pool Rise, Shrewsbury celebrates
Shropshire Star
Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ...


Source: news.google.com

New rules for uninsured cars - Autocar

Telegraph.co.uk

New rules for uninsured cars
Autocar
To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ...
No insurance? Kiss your car goodbyeNews - What Car?
Crackdown on uninsured driversMoneywise Magazine
Uninsured drivers face tighter laws and loss of carTimes Online
Money High Street -Admiral -totallymotor.co.uk
all 26 news articles »

Source: news.google.com

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star (DVLA NEWS)

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star

Shropshire Star

David Evans, of Pool Rise, Shrewsbury celebrates
Shropshire Star
Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ...


Source: news.google.com

New rules for uninsured cars - Autocar

Telegraph.co.uk

New rules for uninsured cars
Autocar
To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ...
No insurance? Kiss your car goodbyeNews - What Car?
Crackdown on uninsured driversMoneywise Magazine
Uninsured drivers face tighter laws and loss of carTimes Online
Money High Street -Admiral -totallymotor.co.uk
all 26 news articles »

Source: news.google.com

Government unveil new measures to tackle uninsured drivers - TotallyMoney News

Government unveil new measures to tackle uninsured drivers
TotallyMoney News
Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ...


Source: news.google.com