Here we have a response from David Hancock who is Director of Enforcement for DVLA.
I should remind you at this point that I had paid the DVLA £80 in August 2008 to furnish me with correct documentation to enable the correct and lawful transfer of my new cherished number plate onto my vehicle.
The DVLA screwed up the initial transfer then failed to provide me with a new log book. In September 2008 the DVLA screwed up again by supplying me with a V11 certificate with the old registration number on it!! My tax expired at the end of September 2008 so I took all my documentation (as supplied by the DVLA) to the post office together with the £185 for a full year's road tax.
The post office refused the documentation because it was incorrect and consequently I had to contact the DVLA to sort their problem out and send me the correct documentation through - which they incredibly managed to do the very next morning.
That very morning I taxed my car and I thought that would be the end of it.....
Instead DVLA took me to court for "road tax evasion". The judge at Blackpool Magustrates Court even suggested it was not possible for me to tax my vehicle with the documentation I had at my disposal yet amazingly I was told to pay £230.00 with £90 costs to the DVLA.
Back to today's letter on behalf of Lord Adonis:
Dear Mr ********
Thank you for your e-mail of 5 October 2009 to Lord Adonis, Secretary of State for Transport. You were advised that this would be forwarded to the Driver and Vehicle Licensing Agency (DVLA) for response. I am replying, as Director of Enforcement, to address the remaining issues you have raised and to bring your case to a conclusion.
I have reviewed the exchange of correspondence between you and the Agency and am upholding DVLA’s earlier decision and advice. Despite your assertion to the contrary, it was entirely appropriate for DVLA to pursue enforcement action for the unlicensed use of vehicle registration number ******. When the case was heard at Blackpool Magistrates Court, the Magistrate agreed that the prosecution had been properly brought, and it was within the Court’s remit to determine the fine at £230.00 and costs at £90.00.
Mr Alexander has fully explained the legislation under which you were penalised, the processes involved in the number transfer scheme and in issuing V11 tax reminder forms. As a gesture of goodwill, he agreed to refund the fee of your number transfer. No further payments are due to you from DVLA.
I believe that we have done all we can to help you and that it is now time to bring all correspondence to a close. Your comments have been noted and your letter placed on file.
Yours sincerely
David Hancock
Director of Enforcement
OUR OPINION: IT IS CLEAR WITH THE CATALOGUE OF FAILINGS WITHIN THE DVLA AND DEPARTMENT OF TRANSPORT THAT NEW LEADERSHIP IS OVERDUE. WE CALL ON THE LIKES OF LORD ADONIS AND DAVID HANCOCK TO BE SACKED IMMEDIATELY.
DRIVER AND VEHICLE LICENSING AGENCY
The DVLA appears to be a badly run organisation.
Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.
Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.
Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.
The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.
So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.
I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.
Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.
Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.
Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.
The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.
So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.
I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.
DESIGNED BY THE DVLA BY ANY CHANCE??

Showing posts with label traffic law. Show all posts
Showing posts with label traffic law. Show all posts
Wednesday, 4 November 2020
Thursday, 15 October 2009
Widow's fury over new clamping law - South Wales Guardian (DVLA NEWS)
Widow's fury over new clamping law - South Wales Guardian
Source: news.google.com
West Midlands Police declare motoring clampdown a success - ChoiceQuote Insurance Services
Source: news.google.com
Cops arrested wrong man over drink drive ban - then crushed his car - Scottish Daily Record
Source: news.google.com
Widow's fury over new clamping law South Wales Guardian Grieving Anne James, of Pantyffynnon, applied to the DVLA for the transfer of car documents following the death of her husband David in August. ... |
Source: news.google.com
West Midlands Police declare motoring clampdown a success - ChoiceQuote Insurance Services
West Midlands Police declare motoring clampdown a success ChoiceQuote Insurance Services They were joined by officials from the DVLA, who wanted to identify vehicles which have no tax and insurance, and both groups enjoyed some early success. ... |
Source: news.google.com
Cops arrested wrong man over drink drive ban - then crushed his car - Scottish Daily Record
The Sun | Cops arrested wrong man over drink drive ban - then crushed his car Scottish Daily Record Derek Lyon, who also lost his job after his car was seized, is now to take legal action against the police, a sheriff clerk's office and the DVLA. ... Crushing blow |
Source: news.google.com
Wednesday, 14 October 2009
5 0 registration plate auctions for £87853.75 - Fleet Directory (DVLA NEWS)
5 0 registration plate auctions for £87853.75 - Fleet Directory
Source: news.google.com
Public braced for postal strike - BBC News
Source: news.google.com
West Midlands police target bad drivers - Sunday Mercury
Source: news.google.com
ic Liverpool | 5 0 registration plate auctions for £87853.75 Fleet Directory A mystery buyer swooped and bought the registration 5 O for 87853.75 at the DVLA Personalised Registrations' autumn auction. The total amount spent on the ... Big numbers for the Treasury Mystery bidder shells out thousands for private plate |
Source: news.google.com
Public braced for postal strike - BBC News
BBC News | Public braced for postal strike BBC News I was told my driving licence had been revoked for failing to return forms in time to DVLA that they sent to me on 17 August. But it seems to me that the ... |
Source: news.google.com
West Midlands police target bad drivers - Sunday Mercury
West Midlands police target bad drivers Sunday Mercury A police spokesman said the areas had also been identified by the DVLA as being among the worst in the city for vehicles failing to display tax discs or to ... POLICE today launched a massive operation to target “lawless areas” of ... |
Source: news.google.com
Tuesday, 13 October 2009
West Midlands police target bad drivers - Sunday Mercury (DVLA NEWS)
West Midlands police target bad drivers - Sunday Mercury
Source: news.google.com
Brakes put on vehicle crimes - Northampton Chronicle & Echo
Source: news.google.com
5 0 registration plate auctions for £87853.75 - Fleet Directory
Source: news.google.com
Thousands of drivers could have cars impounded due to postal strike - Telegraph.co.uk
Source: news.google.com
West Midlands police target bad drivers Sunday Mercury A police spokesman said the areas had also been identified by the DVLA as being among the worst in the city for vehicles failing to display tax discs or to ... POLICE today launched a massive operation to target “lawless areas” of ... |
Source: news.google.com
Brakes put on vehicle crimes - Northampton Chronicle & Echo
Brakes put on vehicle crimes Northampton Chronicle & Echo The DVLA used automatic number plate recognition to identify 46 vehicles being used without a current vehicle excise licence and intend to carry out ... |
Source: news.google.com
5 0 registration plate auctions for £87853.75 - Fleet Directory
5 0 registration plate auctions for £87853.75 Fleet Directory A mystery buyer swooped and bought the registration 5 O for 87853.75 at the DVLA Personalised Registrations' autumn auction. The total amount spent on the ... Big numbers for the Treasury Mystery bidder shells out thousands for private plate |
Source: news.google.com
Thousands of drivers could have cars impounded due to postal strike - Telegraph.co.uk
Telegraph.co.uk | Thousands of drivers could have cars impounded due to postal strike Telegraph.co.uk An AA spokesman warned: “Although insurers and DVLA send out reminders, these may of course be delayed in the post and it remains your responsibility to ... Postal strikes threat to drivers |
Source: news.google.com
Thursday, 8 October 2009
Bumper business for the personalised car number plate industry - Times Online (DVLA NEWS)
Bumper business for the personalised car number plate industry - Times Online
Source: news.google.com
Roadside checks shock - TeleText
Source: news.google.com
Bumper business for the personalised car number plate industry Times Online “If you can afford to pay higher for the plate then for the car,” said Damien Lawson, spokesman for the DVLA, “then for you there's probably no such thing ... |
Source: news.google.com
Roadside checks shock - TeleText
Roadside checks shock TeleText Almost nine out of 10 commercial vehicles checked randomly by the DVLA in N Ireland during the last year were found not to be roadworthy. ... |
Source: news.google.com
Saturday, 3 October 2009
Marketing sector news Castrol under investigation by DVLA - Workcircle UK (DVLA NEWS)
Marketing sector news Castrol under investigation by DVLA - Workcircle UK
Source: news.google.com
Concern over convicted taxi drivers still on the roads of Worcester - Berrows Journal
Source: news.google.com
I'll ignore English only summons says businessman - Daily Post
Source: news.google.com
TheCarConnection.com | Marketing sector news Castrol under investigation by DVLA Workcircle UK It has come to light that Castrol has been using vehicle data obtained from the DVLA to target drivers with personalised advertising using automatic ... Driver Distraction Alert: Like Google Ads, But With Billboards |
Source: news.google.com
Concern over convicted taxi drivers still on the roads of Worcester - Berrows Journal
Concern over convicted taxi drivers still on the roads of Worcester Berrows Journal All taxi drivers are Criminal Records Bureau (CRB) and DVLA-checked by the council before receiving their licences, and again when their licences are ... Cover-up by taxi drivers is worrying |
Source: news.google.com
I'll ignore English only summons says businessman - Daily Post
I'll ignore English only summons says businessman Daily Post Elwyn Vaughan, of Popty'r Dre, Dolgellau said the DVLA alleges his firm's van was unlicensed when seen on the A496 at Llanelltyd on June 2. ... |
Source: news.google.com
Friday, 2 October 2009
New laws for uninsured cars - motoring.co.uk (DVLA NEWS)
New laws for uninsured cars - motoring.co.uk
Source: news.google.com
Doctors to train at old DVLA site - Lancashire Evening Post
Source: news.google.com
New laws for uninsured cars motoring.co.uk Where an insurance policy has lapsed, the DVLA will initially send out a reminder letter. If no action is taken by the motorist after around a month the ... |
Source: news.google.com
Doctors to train at old DVLA site - Lancashire Evening Post
Doctors to train at old DVLA site Lancashire Evening Post The old DVLA test centre in Cottam Lane is being demolished to make way for the new centre which will house 11 GPs and be a training practice for medical ... |
Source: news.google.com
Sunday, 27 September 2009
AA BACKS OUR BATTLE TO BAN COWBOY CLAMPERS - UK Express (DVLA NEWS)
AA BACKS OUR BATTLE TO BAN COWBOY CLAMPERS - UK Express
Source: news.google.com
Doctors 'must report knife crime' - The Press Association
Source: news.google.com
Drivers' details sold by DVLA are used in bizarre roadside adverts ... - Daily Mail
Source: news.google.com
AA BACKS OUR BATTLE TO BAN COWBOY CLAMPERS UK Express Clampers do not have to be BPA members but the new laws will make it impossible for them to obtain DVLA records to issue penalty notices, unless they abide ... |
Source: news.google.com
Doctors 'must report knife crime' - The Press Association
Sky News | Doctors 'must report knife crime' The Press Association The advice also covers areas including telling the DVLA if a patient might not be fit to drive, responding to public criticism of treatment and giving ... Doctors to tell police of knife injuries Doctors 'must report knife crime' DOCTOR RULES |
Source: news.google.com
Drivers' details sold by DVLA are used in bizarre roadside adverts ... - Daily Mail
Daily Mail | Drivers' details sold by DVLA are used in bizarre roadside adverts ... Daily Mail But when The Mail on Sunday contacted the DVLA on Thursday, the campaign – which has also raised safety fears – was halted, just four days after it began. ... |
Source: news.google.com
Friday, 18 September 2009
New rules for uninsured cars - Autocar (DVLA NEWS)
New rules for uninsured cars - Autocar
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Source: news.google.com
DVLA Auction heads to Cotswolds - Contract hire and leasing news (press release)
Source: news.google.com
Telegraph.co.uk | New rules for uninsured cars Autocar To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ... No insurance? Kiss your car goodbye Uninsured drivers face tighter laws and loss of car Crackdown on uninsured drivers |
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Shropshire Star | David Evans, of Pool Rise, Shrewsbury celebrates Shropshire Star Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ... |
Source: news.google.com
DVLA Auction heads to Cotswolds - Contract hire and leasing news (press release)
DVLA Auction heads to Cotswolds Contract hire and leasing news (press release) Coming to the beautiful Cotswold countryside this October is the DVLA Auction where 1600 highly desirable registration plates will be offered for sale. ... |
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News (DVLA NEWS)
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Source: news.google.com
New rules for uninsured cars - Autocar
Source: news.google.com
Government unveil new measures to tackle uninsured drivers TotallyMoney News Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ... |
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Shropshire Star | David Evans, of Pool Rise, Shrewsbury celebrates Shropshire Star Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ... |
Source: news.google.com
New rules for uninsured cars - Autocar
Telegraph.co.uk | New rules for uninsured cars Autocar To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ... No insurance? Kiss your car goodbye Crackdown on uninsured drivers Uninsured drivers face tighter laws and loss of car |
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star (DVLA NEWS)
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Source: news.google.com
New rules for uninsured cars - Autocar
Source: news.google.com
Shropshire Star | David Evans, of Pool Rise, Shrewsbury celebrates Shropshire Star Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ... |
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Government unveil new measures to tackle uninsured drivers TotallyMoney News Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ... |
Source: news.google.com
New rules for uninsured cars - Autocar
Telegraph.co.uk | New rules for uninsured cars Autocar To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ... No insurance? Kiss your car goodbye Crackdown on uninsured drivers Uninsured drivers face tighter laws and loss of car |
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News (DVLA NEWS)
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Source: news.google.com
New rules for uninsured cars - Autocar
Source: news.google.com
Government unveil new measures to tackle uninsured drivers TotallyMoney News Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ... |
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Shropshire Star | David Evans, of Pool Rise, Shrewsbury celebrates Shropshire Star Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ... |
Source: news.google.com
New rules for uninsured cars - Autocar
Telegraph.co.uk | New rules for uninsured cars Autocar To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ... No insurance? Kiss your car goodbye Crackdown on uninsured drivers Uninsured drivers face tighter laws and loss of car |
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star (DVLA NEWS)
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Source: news.google.com
New rules for uninsured cars - Autocar
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Source: news.google.com
Shropshire Star | David Evans, of Pool Rise, Shrewsbury celebrates Shropshire Star Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ... |
Source: news.google.com
New rules for uninsured cars - Autocar
Telegraph.co.uk | New rules for uninsured cars Autocar To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ... No insurance? Kiss your car goodbye Crackdown on uninsured drivers Uninsured drivers face tighter laws and loss of car |
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Government unveil new measures to tackle uninsured drivers TotallyMoney News Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ... |
Source: news.google.com
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