Here we have a response from David Hancock who is Director of Enforcement for DVLA.
I should remind you at this point that I had paid the DVLA £80 in August 2008 to furnish me with correct documentation to enable the correct and lawful transfer of my new cherished number plate onto my vehicle.
The DVLA screwed up the initial transfer then failed to provide me with a new log book. In September 2008 the DVLA screwed up again by supplying me with a V11 certificate with the old registration number on it!! My tax expired at the end of September 2008 so I took all my documentation (as supplied by the DVLA) to the post office together with the £185 for a full year's road tax.
The post office refused the documentation because it was incorrect and consequently I had to contact the DVLA to sort their problem out and send me the correct documentation through - which they incredibly managed to do the very next morning.
That very morning I taxed my car and I thought that would be the end of it.....
Instead DVLA took me to court for "road tax evasion". The judge at Blackpool Magustrates Court even suggested it was not possible for me to tax my vehicle with the documentation I had at my disposal yet amazingly I was told to pay £230.00 with £90 costs to the DVLA.
Back to today's letter on behalf of Lord Adonis:
Dear Mr ********
Thank you for your e-mail of 5 October 2009 to Lord Adonis, Secretary of State for Transport. You were advised that this would be forwarded to the Driver and Vehicle Licensing Agency (DVLA) for response. I am replying, as Director of Enforcement, to address the remaining issues you have raised and to bring your case to a conclusion.
I have reviewed the exchange of correspondence between you and the Agency and am upholding DVLA’s earlier decision and advice. Despite your assertion to the contrary, it was entirely appropriate for DVLA to pursue enforcement action for the unlicensed use of vehicle registration number ******. When the case was heard at Blackpool Magistrates Court, the Magistrate agreed that the prosecution had been properly brought, and it was within the Court’s remit to determine the fine at £230.00 and costs at £90.00.
Mr Alexander has fully explained the legislation under which you were penalised, the processes involved in the number transfer scheme and in issuing V11 tax reminder forms. As a gesture of goodwill, he agreed to refund the fee of your number transfer. No further payments are due to you from DVLA.
I believe that we have done all we can to help you and that it is now time to bring all correspondence to a close. Your comments have been noted and your letter placed on file.
Yours sincerely
David Hancock
Director of Enforcement
OUR OPINION: IT IS CLEAR WITH THE CATALOGUE OF FAILINGS WITHIN THE DVLA AND DEPARTMENT OF TRANSPORT THAT NEW LEADERSHIP IS OVERDUE. WE CALL ON THE LIKES OF LORD ADONIS AND DAVID HANCOCK TO BE SACKED IMMEDIATELY.
DRIVER AND VEHICLE LICENSING AGENCY
The DVLA appears to be a badly run organisation.
Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.
Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.
Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.
The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.
So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.
I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.
Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.
Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.
Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.
The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.
So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.
I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.
DESIGNED BY THE DVLA BY ANY CHANCE??
Showing posts with label cars. Show all posts
Showing posts with label cars. Show all posts
Wednesday, 4 November 2020
Thursday, 15 October 2009
Widow's fury over new clamping law - South Wales Guardian (DVLA NEWS)
Widow's fury over new clamping law - South Wales Guardian
Source: news.google.com
West Midlands Police declare motoring clampdown a success - ChoiceQuote Insurance Services
Source: news.google.com
Cops arrested wrong man over drink drive ban - then crushed his car - Scottish Daily Record
Source: news.google.com
Widow's fury over new clamping law South Wales Guardian Grieving Anne James, of Pantyffynnon, applied to the DVLA for the transfer of car documents following the death of her husband David in August. ... |
Source: news.google.com
West Midlands Police declare motoring clampdown a success - ChoiceQuote Insurance Services
West Midlands Police declare motoring clampdown a success ChoiceQuote Insurance Services They were joined by officials from the DVLA, who wanted to identify vehicles which have no tax and insurance, and both groups enjoyed some early success. ... |
Source: news.google.com
Cops arrested wrong man over drink drive ban - then crushed his car - Scottish Daily Record
The Sun | Cops arrested wrong man over drink drive ban - then crushed his car Scottish Daily Record Derek Lyon, who also lost his job after his car was seized, is now to take legal action against the police, a sheriff clerk's office and the DVLA. ... Crushing blow |
Source: news.google.com
Tuesday, 13 October 2009
West Midlands police target bad drivers - Sunday Mercury (DVLA NEWS)
West Midlands police target bad drivers - Sunday Mercury
Source: news.google.com
Brakes put on vehicle crimes - Northampton Chronicle & Echo
Source: news.google.com
5 0 registration plate auctions for £87853.75 - Fleet Directory
Source: news.google.com
Thousands of drivers could have cars impounded due to postal strike - Telegraph.co.uk
Source: news.google.com
West Midlands police target bad drivers Sunday Mercury A police spokesman said the areas had also been identified by the DVLA as being among the worst in the city for vehicles failing to display tax discs or to ... POLICE today launched a massive operation to target “lawless areas” of ... |
Source: news.google.com
Brakes put on vehicle crimes - Northampton Chronicle & Echo
Brakes put on vehicle crimes Northampton Chronicle & Echo The DVLA used automatic number plate recognition to identify 46 vehicles being used without a current vehicle excise licence and intend to carry out ... |
Source: news.google.com
5 0 registration plate auctions for £87853.75 - Fleet Directory
5 0 registration plate auctions for £87853.75 Fleet Directory A mystery buyer swooped and bought the registration 5 O for 87853.75 at the DVLA Personalised Registrations' autumn auction. The total amount spent on the ... Big numbers for the Treasury Mystery bidder shells out thousands for private plate |
Source: news.google.com
Thousands of drivers could have cars impounded due to postal strike - Telegraph.co.uk
Telegraph.co.uk | Thousands of drivers could have cars impounded due to postal strike Telegraph.co.uk An AA spokesman warned: “Although insurers and DVLA send out reminders, these may of course be delayed in the post and it remains your responsibility to ... Postal strikes threat to drivers |
Source: news.google.com
Friday, 2 October 2009
16 years for gang that cloned top cars - Bradford Telegraph Argus (DVLA NEWS)
16 years for gang that cloned top cars - Bradford Telegraph Argus
Source: news.google.com
Summer of hell for Australian couple - Grantham Today
Source: news.google.com
16 years for gang that cloned top cars Bradford Telegraph Argus They registered the cloned cars with the DVLA. Mr Sandiford said most of the genuine cars were still in Australia. Mr Sandiford said the stolen vehicles ... Jail terms for 'greedy and arrogant' car cloning gang |
Source: news.google.com
Summer of hell for Australian couple - Grantham Today
Summer of hell for Australian couple Grantham Today It took three months and cost over £2000 in hire cars to sort out the problems with the DVLA. Arthur said: "The way the DVLA were treating us can only be ... |
Source: news.google.com
Summer of hell for Australian couple - Grantham Today (DVLA NEWS)
Summer of hell for Australian couple - Grantham Today
Source: news.google.com
16 years for gang that cloned top cars - Bradford Telegraph Argus
Source: news.google.com
World First For 'Green' Charge On Parking - Sky News
Source: news.google.com
DVLA celebrates twenty years of personalised registration plates - Independent
Source: news.google.com
Summer of hell for Australian couple Grantham Today It took three months and cost over £2000 in hire cars to sort out the problems with the DVLA. Arthur said: "The way the DVLA were treating us can only be ... |
Source: news.google.com
16 years for gang that cloned top cars - Bradford Telegraph Argus
16 years for gang that cloned top cars Bradford Telegraph Argus They registered the cloned cars with the DVLA. Mr Sandiford said most of the genuine cars were still in Australia. Mr Sandiford said the stolen vehicles ... Jail terms for 'greedy and arrogant' car cloning gang |
Source: news.google.com
World First For 'Green' Charge On Parking - Sky News
Sky News | World First For 'Green' Charge On Parking Sky News Motorists register and pay by phone, and RingGo accesses the DVLA database for each customer's registration to determine emissions data on the car. ... |
Source: news.google.com
DVLA celebrates twenty years of personalised registration plates - Independent
DVLA celebrates twenty years of personalised registration plates Independent The DVLA (Driver and Vehicle Licensing Agency) will hold its latest auction of personalised registration plates on 7th October at the Dormy ... That's the number |
Source: news.google.com
New laws for uninsured cars - motoring.co.uk (DVLA NEWS)
New laws for uninsured cars - motoring.co.uk
Source: news.google.com
Doctors to train at old DVLA site - Lancashire Evening Post
Source: news.google.com
New laws for uninsured cars motoring.co.uk Where an insurance policy has lapsed, the DVLA will initially send out a reminder letter. If no action is taken by the motorist after around a month the ... |
Source: news.google.com
Doctors to train at old DVLA site - Lancashire Evening Post
Doctors to train at old DVLA site Lancashire Evening Post The old DVLA test centre in Cottam Lane is being demolished to make way for the new centre which will house 11 GPs and be a training practice for medical ... |
Source: news.google.com
Thursday, 24 September 2009
Having Problems at Bridgend Jobcentre? - PR CannaZine (press release) (DVLA NEWS)
Having Problems at Bridgend Jobcentre? - PR CannaZine (press release)
Source: news.google.com
Scrapyard boss in fight for site - Northamptonshire Evening Telegraph
Source: news.google.com
New Road and Traffic Regulation to replace old one - Peace fm Online
Source: news.google.com
London drivers top “uninsured” list - Insurance Daily
Source: news.google.com
Marlborough lady not fit to drive - North Wiltshire and Kennet Gazette & Herald
Source: news.google.com
Car park fines to be given back - Ayrshire Post
Source: news.google.com
Having Problems at Bridgend Jobcentre? PR CannaZine (press release) After trying unsuccessfully to speak with someone at DVLA, I filled out the forms, sent my replacement licence fee, and settled down to wait for my licence. ... |
Source: news.google.com
Scrapyard boss in fight for site - Northamptonshire Evening Telegraph
Scrapyard boss in fight for site Northamptonshire Evening Telegraph He said: "Since the scheme has been introduced I've been working with the DVLA and I've taken a lot of vehicles in. "The cars are being scrapped but we can ... |
Source: news.google.com
New Road and Traffic Regulation to replace old one - Peace fm Online
New Road and Traffic Regulation to replace old one Peace fm Online The 10-member MMTL Board is chaired by Mr Antwi Gyamfi, whilst that of DVLA made of 12 members, is chaired by Lieutenant Colonel E. Tagoe Rtd. The 20-member ... |
Source: news.google.com
London drivers top “uninsured” list - Insurance Daily
Daily Mail | London drivers top “uninsured” list Insurance Daily ... people who keep vehicles on private land will not be required to take out insurance if they complete a Statutory Off Road Notification and sent it to DVLA. Revealed: The uninsured captital of Britain where half of all ... AA Insurance urges drivers to 'Stay Insured' |
Source: news.google.com
Marlborough lady not fit to drive - North Wiltshire and Kennet Gazette & Herald
Marlborough lady not fit to drive North Wiltshire and Kennet Gazette & Herald However, the onus had been on her to inform the DVLA and she had appeared not to have done so, said the Wiltshire Coroner, David Ridley. ... |
Source: news.google.com
Car park fines to be given back - Ayrshire Post
Car park fines to be given back Ayrshire Post “When a driver doesn't pay or stays too long on the site the company contacts DVLA to receive the registered keeper's address. ... |
Source: news.google.com
Scrapyard boss in fight for site - Northamptonshire Evening Telegraph (DVLA NEWS)
Scrapyard boss in fight for site - Northamptonshire Evening Telegraph
Source: news.google.com
New Road and Traffic Regulation to replace old one - Peace fm Online
Source: news.google.com
Car park fines to be given back - Ayrshire Post
Source: news.google.com
Marlborough lady not fit to drive - North Wiltshire and Kennet Gazette & Herald
Source: news.google.com
Having Problems at Bridgend Jobcentre? - PR CannaZine (press release)
Source: news.google.com
London drivers top “uninsured” list - Insurance Daily
Source: news.google.com
Scrapyard boss in fight for site Northamptonshire Evening Telegraph He said: "Since the scheme has been introduced I've been working with the DVLA and I've taken a lot of vehicles in. "The cars are being scrapped but we can ... |
Source: news.google.com
New Road and Traffic Regulation to replace old one - Peace fm Online
New Road and Traffic Regulation to replace old one Peace fm Online The 10-member MMTL Board is chaired by Mr Antwi Gyamfi, whilst that of DVLA made of 12 members, is chaired by Lieutenant Colonel E. Tagoe Rtd. The 20-member ... |
Source: news.google.com
Car park fines to be given back - Ayrshire Post
Car park fines to be given back Ayrshire Post “When a driver doesn't pay or stays too long on the site the company contacts DVLA to receive the registered keeper's address. ... |
Source: news.google.com
Marlborough lady not fit to drive - North Wiltshire and Kennet Gazette & Herald
Marlborough lady not fit to drive North Wiltshire and Kennet Gazette & Herald However, the onus had been on her to inform the DVLA and she had appeared not to have done so, said the Wiltshire Coroner, David Ridley. ... |
Source: news.google.com
Having Problems at Bridgend Jobcentre? - PR CannaZine (press release)
Having Problems at Bridgend Jobcentre? PR CannaZine (press release) After trying unsuccessfully to speak with someone at DVLA, I filled out the forms, sent my replacement licence fee, and settled down to wait for my licence. ... |
Source: news.google.com
London drivers top “uninsured” list - Insurance Daily
Daily Mail | London drivers top “uninsured” list Insurance Daily ... people who keep vehicles on private land will not be required to take out insurance if they complete a Statutory Off Road Notification and sent it to DVLA. Revealed: The uninsured captital of Britain where half of all ... AA Insurance urges drivers to 'Stay Insured' |
Source: news.google.com
Monday, 21 September 2009
Castrol launches personalised digital billboard campaign across UK - Utalkmarketing (DVLA NEWS)
Castrol launches personalised digital billboard campaign across UK - Utalkmarketing
Source: news.google.com
Castrol launches personalised digital billboard campaign across UK Utalkmarketing ... will be positioned by the side of the road, will pick up passing cars' registrations and match them to the make and model of car via the DVLA database. ... Castrol uses cameras and digital billboards talk directly to motorists |
Source: news.google.com
Friday, 18 September 2009
New rules for uninsured cars - Autocar (DVLA NEWS)
New rules for uninsured cars - Autocar
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Source: news.google.com
DVLA Auction heads to Cotswolds - Contract hire and leasing news (press release)
Source: news.google.com
Telegraph.co.uk | New rules for uninsured cars Autocar To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ... No insurance? Kiss your car goodbye Uninsured drivers face tighter laws and loss of car Crackdown on uninsured drivers |
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Shropshire Star | David Evans, of Pool Rise, Shrewsbury celebrates Shropshire Star Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ... |
Source: news.google.com
DVLA Auction heads to Cotswolds - Contract hire and leasing news (press release)
DVLA Auction heads to Cotswolds Contract hire and leasing news (press release) Coming to the beautiful Cotswold countryside this October is the DVLA Auction where 1600 highly desirable registration plates will be offered for sale. ... |
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News (DVLA NEWS)
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Source: news.google.com
New rules for uninsured cars - Autocar
Source: news.google.com
Government unveil new measures to tackle uninsured drivers TotallyMoney News Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ... |
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Shropshire Star | David Evans, of Pool Rise, Shrewsbury celebrates Shropshire Star Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ... |
Source: news.google.com
New rules for uninsured cars - Autocar
Telegraph.co.uk | New rules for uninsured cars Autocar To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ... No insurance? Kiss your car goodbye Crackdown on uninsured drivers Uninsured drivers face tighter laws and loss of car |
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star (DVLA NEWS)
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Source: news.google.com
New rules for uninsured cars - Autocar
Source: news.google.com
Shropshire Star | David Evans, of Pool Rise, Shrewsbury celebrates Shropshire Star Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ... |
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Government unveil new measures to tackle uninsured drivers TotallyMoney News Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ... |
Source: news.google.com
New rules for uninsured cars - Autocar
Telegraph.co.uk | New rules for uninsured cars Autocar To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ... No insurance? Kiss your car goodbye Crackdown on uninsured drivers Uninsured drivers face tighter laws and loss of car |
Source: news.google.com
Government unveil new measures to tackle uninsured drivers - TotallyMoney News (DVLA NEWS)
Government unveil new measures to tackle uninsured drivers - TotallyMoney News
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Source: news.google.com
New rules for uninsured cars - Autocar
Source: news.google.com
Government unveil new measures to tackle uninsured drivers TotallyMoney News Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ... |
Source: news.google.com
David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star
Shropshire Star | David Evans, of Pool Rise, Shrewsbury celebrates Shropshire Star Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ... |
Source: news.google.com
New rules for uninsured cars - Autocar
Telegraph.co.uk | New rules for uninsured cars Autocar To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ... No insurance? Kiss your car goodbye Crackdown on uninsured drivers Uninsured drivers face tighter laws and loss of car |
Source: news.google.com
Subscribe to:
Posts (Atom)