DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??
Showing posts with label cars. Show all posts
Showing posts with label cars. Show all posts

Wednesday, 4 November 2020

DAVID HANCOCK DVLA RESPONSE ON BEHALF OF LORD ADONIS

Here we have a response from David Hancock who is Director of Enforcement for DVLA.

I should remind you at this point that I had paid the DVLA £80 in August 2008 to furnish me with correct documentation to enable the correct and lawful transfer of my new cherished number plate onto my vehicle.

The DVLA screwed up the initial transfer then failed to provide me with a new log book. In September 2008 the DVLA screwed up again by supplying me with a V11 certificate with the old registration number on it!! My tax expired at the end of September 2008 so I took all my documentation (as supplied by the DVLA) to the post office together with the £185 for a full year's road tax.

The post office refused the documentation because it was incorrect and consequently I had to contact the DVLA to sort their problem out and send me the correct documentation through - which they incredibly managed to do the very next morning.

That very morning I taxed my car and I thought that would be the end of it.....

Instead DVLA took me to court for "road tax evasion". The judge at Blackpool Magustrates Court even suggested it was not possible for me to tax my vehicle with the documentation I had at my disposal yet amazingly I was told to pay £230.00 with £90 costs to the DVLA.

Back to today's letter on behalf of Lord Adonis:

Dear Mr ********

Thank you for your e-mail of 5 October 2009 to Lord Adonis, Secretary of State for Transport. You were advised that this would be forwarded to the Driver and Vehicle Licensing Agency (DVLA) for response. I am replying, as Director of Enforcement, to address the remaining issues you have raised and to bring your case to a conclusion.

I have reviewed the exchange of correspondence between you and the Agency and am upholding DVLA’s earlier decision and advice. Despite your assertion to the contrary, it was entirely appropriate for DVLA to pursue enforcement action for the unlicensed use of vehicle registration number ******. When the case was heard at Blackpool Magistrates Court, the Magistrate agreed that the prosecution had been properly brought, and it was within the Court’s remit to determine the fine at £230.00 and costs at £90.00.

Mr Alexander has fully explained the legislation under which you were penalised, the processes involved in the number transfer scheme and in issuing V11 tax reminder forms. As a gesture of goodwill, he agreed to refund the fee of your number transfer. No further payments are due to you from DVLA.

I believe that we have done all we can to help you and that it is now time to bring all correspondence to a close. Your comments have been noted and your letter placed on file.

Yours sincerely


David Hancock
Director of Enforcement


OUR OPINION: IT IS CLEAR WITH THE CATALOGUE OF FAILINGS WITHIN THE DVLA AND DEPARTMENT OF TRANSPORT THAT NEW LEADERSHIP IS OVERDUE. WE CALL ON THE LIKES OF LORD ADONIS AND DAVID HANCOCK TO BE SACKED IMMEDIATELY.

Thursday, 15 October 2009

Widow's fury over new clamping law - South Wales Guardian (DVLA NEWS)

Widow's fury over new clamping law - South Wales Guardian

Widow's fury over new clamping law
South Wales Guardian
Grieving Anne James, of Pantyffynnon, applied to the DVLA for the transfer of car documents following the death of her husband David in August. ...


Source: news.google.com

West Midlands Police declare motoring clampdown a success - ChoiceQuote Insurance Services

West Midlands Police declare motoring clampdown a success
ChoiceQuote Insurance Services
They were joined by officials from the DVLA, who wanted to identify vehicles which have no tax and insurance, and both groups enjoyed some early success. ...


Source: news.google.com

Cops arrested wrong man over drink drive ban - then crushed his car - Scottish Daily Record

The Sun

Cops arrested wrong man over drink drive ban - then crushed his car
Scottish Daily Record
Derek Lyon, who also lost his job after his car was seized, is now to take legal action against the police, a sheriff clerk's office and the DVLA. ...
Crushing blowThe Sun

all 3 news articles »

Source: news.google.com

Tuesday, 13 October 2009

West Midlands police target bad drivers - Sunday Mercury (DVLA NEWS)

West Midlands police target bad drivers - Sunday Mercury

West Midlands police target bad drivers
Sunday Mercury
A police spokesman said the areas had also been identified by the DVLA as being among the worst in the city for vehicles failing to display tax discs or to ...
POLICE today launched a massive operation to target “lawless areas” of ...BirminghamMail.net

all 3 news articles »

Source: news.google.com

Brakes put on vehicle crimes - Northampton Chronicle & Echo

Brakes put on vehicle crimes
Northampton Chronicle & Echo
The DVLA used automatic number plate recognition to identify 46 vehicles being used without a current vehicle excise licence and intend to carry out ...


Source: news.google.com

5 0 registration plate auctions for £87853.75 - Fleet Directory

5 0 registration plate auctions for £87853.75
Fleet Directory
A mystery buyer swooped and bought the registration 5 O for 87853.75 at the DVLA Personalised Registrations' autumn auction. The total amount spent on the ...
Big numbers for the TreasuryAyrshire Post
Mystery bidder shells out thousands for private plateAutobulbs Direct

all 6 news articles »

Source: news.google.com

Thousands of drivers could have cars impounded due to postal strike - Telegraph.co.uk

Telegraph.co.uk

Thousands of drivers could have cars impounded due to postal strike
Telegraph.co.uk
An AA spokesman warned: “Although insurers and DVLA send out reminders, these may of course be delayed in the post and it remains your responsibility to ...
Postal strikes threat to driversNews - What Car?

all 2 news articles »

Source: news.google.com

Friday, 2 October 2009

16 years for gang that cloned top cars - Bradford Telegraph Argus (DVLA NEWS)

16 years for gang that cloned top cars - Bradford Telegraph Argus

16 years for gang that cloned top cars
Bradford Telegraph Argus
They registered the cloned cars with the DVLA. Mr Sandiford said most of the genuine cars were still in Australia. Mr Sandiford said the stolen vehicles ...
Jail terms for 'greedy and arrogant' car cloning gangYorkshire Post

all 3 news articles »

Source: news.google.com

Summer of hell for Australian couple - Grantham Today

Summer of hell for Australian couple
Grantham Today
It took three months and cost over £2000 in hire cars to sort out the problems with the DVLA. Arthur said: "The way the DVLA were treating us can only be ...


Source: news.google.com

Summer of hell for Australian couple - Grantham Today (DVLA NEWS)

Summer of hell for Australian couple - Grantham Today

Summer of hell for Australian couple
Grantham Today
It took three months and cost over £2000 in hire cars to sort out the problems with the DVLA. Arthur said: "The way the DVLA were treating us can only be ...


Source: news.google.com

16 years for gang that cloned top cars - Bradford Telegraph Argus

16 years for gang that cloned top cars
Bradford Telegraph Argus
They registered the cloned cars with the DVLA. Mr Sandiford said most of the genuine cars were still in Australia. Mr Sandiford said the stolen vehicles ...
Jail terms for 'greedy and arrogant' car cloning gangYorkshire Post

all 3 news articles »

Source: news.google.com

World First For 'Green' Charge On Parking - Sky News

Sky News

World First For 'Green' Charge On Parking
Sky News
Motorists register and pay by phone, and RingGo accesses the DVLA database for each customer's registration to determine emissions data on the car. ...

and more »

Source: news.google.com

DVLA celebrates twenty years of personalised registration plates - Independent

DVLA celebrates twenty years of personalised registration plates
Independent
The DVLA (Driver and Vehicle Licensing Agency) will hold its latest auction of personalised registration plates on 7th October at the Dormy ...
That's the numberAyrshire Post

all 7 news articles »

Source: news.google.com

New laws for uninsured cars - motoring.co.uk (DVLA NEWS)

New laws for uninsured cars - motoring.co.uk

New laws for uninsured cars
motoring.co.uk
Where an insurance policy has lapsed, the DVLA will initially send out a reminder letter. If no action is taken by the motorist after around a month the ...


Source: news.google.com

Doctors to train at old DVLA site - Lancashire Evening Post

Doctors to train at old DVLA site
Lancashire Evening Post
The old DVLA test centre in Cottam Lane is being demolished to make way for the new centre which will house 11 GPs and be a training practice for medical ...


Source: news.google.com

Thursday, 24 September 2009

Having Problems at Bridgend Jobcentre? - PR CannaZine (press release) (DVLA NEWS)

Having Problems at Bridgend Jobcentre? - PR CannaZine (press release)

Having Problems at Bridgend Jobcentre?
PR CannaZine (press release)
After trying unsuccessfully to speak with someone at DVLA, I filled out the forms, sent my replacement licence fee, and settled down to wait for my licence. ...


Source: news.google.com

Scrapyard boss in fight for site - Northamptonshire Evening Telegraph

Scrapyard boss in fight for site
Northamptonshire Evening Telegraph
He said: "Since the scheme has been introduced I've been working with the DVLA and I've taken a lot of vehicles in. "The cars are being scrapped but we can ...


Source: news.google.com

New Road and Traffic Regulation to replace old one - Peace fm Online

New Road and Traffic Regulation to replace old one
Peace fm Online
The 10-member MMTL Board is chaired by Mr Antwi Gyamfi, whilst that of DVLA made of 12 members, is chaired by Lieutenant Colonel E. Tagoe Rtd. The 20-member ...

and more »

Source: news.google.com

London drivers top “uninsured” list - Insurance Daily

Daily Mail

London drivers top “uninsured” list
Insurance Daily
... people who keep vehicles on private land will not be required to take out insurance if they complete a Statutory Off Road Notification and sent it to DVLA.
Revealed: The uninsured captital of Britain where half of all ...Daily Mail
AA Insurance urges drivers to 'Stay Insured'Fleet Directory

all 38 news articles »

Source: news.google.com

Marlborough lady not fit to drive - North Wiltshire and Kennet Gazette & Herald

Marlborough lady not fit to drive
North Wiltshire and Kennet Gazette & Herald
However, the onus had been on her to inform the DVLA and she had appeared not to have done so, said the Wiltshire Coroner, David Ridley. ...

and more »

Source: news.google.com

Car park fines to be given back - Ayrshire Post

Car park fines to be given back
Ayrshire Post
“When a driver doesn't pay or stays too long on the site the company contacts DVLA to receive the registered keeper's address. ...


Source: news.google.com

Scrapyard boss in fight for site - Northamptonshire Evening Telegraph (DVLA NEWS)

Scrapyard boss in fight for site - Northamptonshire Evening Telegraph

Scrapyard boss in fight for site
Northamptonshire Evening Telegraph
He said: "Since the scheme has been introduced I've been working with the DVLA and I've taken a lot of vehicles in. "The cars are being scrapped but we can ...


Source: news.google.com

New Road and Traffic Regulation to replace old one - Peace fm Online

New Road and Traffic Regulation to replace old one
Peace fm Online
The 10-member MMTL Board is chaired by Mr Antwi Gyamfi, whilst that of DVLA made of 12 members, is chaired by Lieutenant Colonel E. Tagoe Rtd. The 20-member ...

and more »

Source: news.google.com

Car park fines to be given back - Ayrshire Post

Car park fines to be given back
Ayrshire Post
“When a driver doesn't pay or stays too long on the site the company contacts DVLA to receive the registered keeper's address. ...


Source: news.google.com

Marlborough lady not fit to drive - North Wiltshire and Kennet Gazette & Herald

Marlborough lady not fit to drive
North Wiltshire and Kennet Gazette & Herald
However, the onus had been on her to inform the DVLA and she had appeared not to have done so, said the Wiltshire Coroner, David Ridley. ...

and more »

Source: news.google.com

Having Problems at Bridgend Jobcentre? - PR CannaZine (press release)

Having Problems at Bridgend Jobcentre?
PR CannaZine (press release)
After trying unsuccessfully to speak with someone at DVLA, I filled out the forms, sent my replacement licence fee, and settled down to wait for my licence. ...


Source: news.google.com

London drivers top “uninsured” list - Insurance Daily

Daily Mail

London drivers top “uninsured” list
Insurance Daily
... people who keep vehicles on private land will not be required to take out insurance if they complete a Statutory Off Road Notification and sent it to DVLA.
Revealed: The uninsured captital of Britain where half of all ...Daily Mail
AA Insurance urges drivers to 'Stay Insured'Fleet Directory

all 38 news articles »

Source: news.google.com

Monday, 21 September 2009

Castrol launches personalised digital billboard campaign across UK - Utalkmarketing (DVLA NEWS)

Castrol launches personalised digital billboard campaign across UK - Utalkmarketing

Castrol launches personalised digital billboard campaign across UK
Utalkmarketing
... will be positioned by the side of the road, will pick up passing cars' registrations and match them to the make and model of car via the DVLA database. ...
Castrol uses cameras and digital billboards talk directly to motoristsBrand Republic

all 3 news articles »

Source: news.google.com

Friday, 18 September 2009

New rules for uninsured cars - Autocar (DVLA NEWS)

New rules for uninsured cars - Autocar

Telegraph.co.uk

New rules for uninsured cars
Autocar
To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ...
No insurance? Kiss your car goodbyeNews - What Car?
Uninsured drivers face tighter laws and loss of carTimes Online
Crackdown on uninsured driversMoneywise Magazine
Money High Street -Admiral -totallymotor.co.uk
all 26 news articles »

Source: news.google.com

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star

Shropshire Star

David Evans, of Pool Rise, Shrewsbury celebrates
Shropshire Star
Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ...


Source: news.google.com

DVLA Auction heads to Cotswolds - Contract hire and leasing news (press release)

DVLA Auction heads to Cotswolds
Contract hire and leasing news (press release)
Coming to the beautiful Cotswold countryside this October is the DVLA Auction where 1600 highly desirable registration plates will be offered for sale. ...


Source: news.google.com

Government unveil new measures to tackle uninsured drivers - TotallyMoney News (DVLA NEWS)

Government unveil new measures to tackle uninsured drivers - TotallyMoney News

Government unveil new measures to tackle uninsured drivers
TotallyMoney News
Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ...


Source: news.google.com

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star

Shropshire Star

David Evans, of Pool Rise, Shrewsbury celebrates
Shropshire Star
Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ...


Source: news.google.com

New rules for uninsured cars - Autocar

Telegraph.co.uk

New rules for uninsured cars
Autocar
To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ...
No insurance? Kiss your car goodbyeNews - What Car?
Crackdown on uninsured driversMoneywise Magazine
Uninsured drivers face tighter laws and loss of carTimes Online
Money High Street -Admiral -totallymotor.co.uk
all 26 news articles »

Source: news.google.com

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star (DVLA NEWS)

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star

Shropshire Star

David Evans, of Pool Rise, Shrewsbury celebrates
Shropshire Star
Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ...


Source: news.google.com

Government unveil new measures to tackle uninsured drivers - TotallyMoney News

Government unveil new measures to tackle uninsured drivers
TotallyMoney News
Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ...


Source: news.google.com

New rules for uninsured cars - Autocar

Telegraph.co.uk

New rules for uninsured cars
Autocar
To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ...
No insurance? Kiss your car goodbyeNews - What Car?
Crackdown on uninsured driversMoneywise Magazine
Uninsured drivers face tighter laws and loss of carTimes Online
Money High Street -Admiral -totallymotor.co.uk
all 26 news articles »

Source: news.google.com

Government unveil new measures to tackle uninsured drivers - TotallyMoney News (DVLA NEWS)

Government unveil new measures to tackle uninsured drivers - TotallyMoney News

Government unveil new measures to tackle uninsured drivers
TotallyMoney News
Under the new system, the DVLA will work in partnership with the insurance industry to identify uninsured vehicles. When such a vehicle is identifies, ...


Source: news.google.com

David Evans, of Pool Rise, Shrewsbury celebrates - Shropshire Star

Shropshire Star

David Evans, of Pool Rise, Shrewsbury celebrates
Shropshire Star
Mr Evans claims his campervan does not require tax as it was built in 1973 but when he contacted the DVLA he said he was told the vehicle had to have been ...


Source: news.google.com

New rules for uninsured cars - Autocar

Telegraph.co.uk

New rules for uninsured cars
Autocar
To avoid a fine the owner of the vehicle will have to send a Statutory Off Road Notification (SORN) to the Driver and Vehicle Licensing Agency (DVLA). ...
No insurance? Kiss your car goodbyeNews - What Car?
Crackdown on uninsured driversMoneywise Magazine
Uninsured drivers face tighter laws and loss of carTimes Online
Money High Street -Admiral -totallymotor.co.uk
all 26 news articles »

Source: news.google.com