DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Sunday, 26 April 2009

DVLA IN IDENTITY FRAUD LOOPHOLE INVESTIGATION?

Hawkeye8 writes:

"My BF passed his bike test and everything was sent to the DVLA by the test centre. We waited for months then phoned the DVLA and they said they have no recognition that he even passed or applied so we had to get his test centre to confirm to DVLA and when we received it, it had the wrong pass date!!

I received a new bike which had to be put in BF name. When log book came in i changed details but i made a mistake on it and i signed it, sent it without my BF signature so they go ahead take my BF off the log book, don't put me on as the new registered owner bet tell me to pay £25 but they admit they done wrong by not sending it back to get it corrected, they took it for granted even the registered owner did not sign. So what this means is that anyone can change details on a log book without the owners signature, no wonder there is so much identity fraud.

I am going to write a letter again to tell them to get their finger out and sort it out."
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