DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Saturday, 17 October 2009

The perils of moving house. Especially when it always goes so wrong - guardian.co.uk (DVLA NEWS)

The perils of moving house. Especially when it always goes so wrong - guardian.co.uk

The perils of moving house. Especially when it always goes so wrong
guardian.co.uk
So the French chap at Avis, slightly too efficient and good-looking for his own good, called DVLA in Swansea and a phenomenally helpful Welsh woman – why ...


Source: news.google.com

IT contractor faces striking workers - Public Service

IT contractor faces striking workers
Public Service
Fujitsu staff that provide IT support to the Driving and Vehicle Licensing Agency's (DVLA) driving licence system and tax enquiry services at HM Revenue and ...
Fujitsu UK.gov workers cast votes on strike threatRegister

all 2 news articles »

Source: news.google.com
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