DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Wednesday, 29 September 2010

Lane Fox digital proposals expected 'soon' - Public Service (DVLA NEWS)

Lane Fox digital proposals expected 'soon' - Public Service
DVLA activities and a series of online activities. "We are seeing an increasing delivery of online services. The UK is actually in that top quartile bracket of countries that can deliver e-government services online."
Source: www.publicservice.co.uk

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Raymond Hill of Abbots Langley claims DVLA has lost his driving licence (From Watford Observer) - Watford Observer
A pensioner who had his car seized by police and faces charges of insurance fraud, has claimed the Driver and Vehicle Licensing Agency (DVLA) is at fault for losing his driving licence. Raymond Hill, from Abbots Langley, was returning home from a shopping trip
Source: www.watfordobserver.co.uk
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