DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Tuesday, 28 September 2010

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Driving Licence renewal photo's - BBC
I asked my MP if he could find out just how much this renewal of driving licence photo's was bringing into Swansea's DVLA, today I got the figures. from the first year of the charging coming into effect, April 2008 the figures show there were 306,006
Source: www.bbc.co.uk

Five-minute guide to car insurance - Moneywise Magazine
make sure you don't leave your car uninsured: a new law is due next February that links the insurance database with that of the DVLA, so you'll swiftly receive a warning, followed by a £100 fine. How to make sure your claim is paid out Brokers will go
Source: www.moneywise.co.uk

From easyJet to Eurostar: Firms who make a killing out of plastic in your pocket revealed - Daily Mail
Eurostar and the Government’s DVLA are all in the dock. Even some local councils have even begun imposing surcharges of 3 per cent if people pay for services, including council tax, by credit card. Consumer champion Which? has lifted the lid on the rip-off,
Source: www.dailymail.co.uk

BEXLEY: Blitz on crime and disorder nets drugs, a gun and stolen bikes - This is london Calling
DVLA and the Community Payback scheme involved 30 officers from the borough support unit, safer neighbourhoods and safer transport teams, response teams and special constables. High visibility patrols in the areas included the use of the borough’s CCTV
Source: www.thisislocallondon.co.uk

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