DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Sunday, 17 May 2009

Wales News DVLA in tax disc blunder - WalesOnline (DVLA NEWS)

Wales News DVLA in tax disc blunder - WalesOnline

Wales News DVLA in tax disc blunder
WalesOnline, United Kingdom
THE DVLA has apologised for a massive blunder that led to approximately 62000 duplicate tax discs being sent out to motorists. The Swansea- based government body, part of the Department for Transport, has sent letters of apology to its customers who ...

Source: news.google.com

Criminals out to benefit from scrappage - Dumfries and Galloway Standard

Criminals out to benefit from scrappage
Dumfries and Galloway Standard, UK
The DVLA first announced that there were a large number of stolen V5s in circulation in 2007. Although the police have recovered in excess of 700 vehicles with false documents they recently expressed concerned that there may be a significant number ...

Source: news.google.com

Money helpdesk: Dilemma over car cover claim - Scotland on Sunday

Money helpdesk: Dilemma over car cover claim
Scotland on Sunday, UK
The snag is that the insurer would have to inform the DVLA, which means it will have to be recorded as being written off. I understand that written-off cars are specifically excluded from the scrappage scheme so this would immediately disqualify your ...
Residents like Fiesta's added technology The Herald-Sun
Road trip! in name of marketing The Herald-Sun
all 4 news articles

Source: news.google.com

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