DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Friday, 1 August 2008

MORE DVLA STAFF INCOMPETENCE

Drivers sent wrong DVLA details

The Driver and Vehicle Licensing Agency (DVLA) has admitted it sent confidential details to the wrong motorists by mistake.

The Swansea-based agency has confirmed at least 100 sensitive documents were sent to the wrong addresses.

The DVLA had sent out 1,215 questionnaires including drivers' names, addresses, birth dates, licence numbers and motoring offences records.

The agency said at least 100 people who have been affected have got in touch.

Officials said they did not know exactly how many people had been affected but a dedicated telephone line had been set up.

The DVLA admitted that "human error" had led to the "isolated incident".

It said all 1,215 drivers who were sent the questionnaires were contacted to advise them of the error, apologise and discuss its implications.
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