DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Friday, 29 August 2008

DVLA staff strike over 'pay gap'

Thousands of staff at the DVLA in Swansea are taking part in a UK-wide one day strike in a dispute over pay.

The Public and Commercial Services union (PCS) said there was a 16% pay gap compared to other Department for Transport (DfT) workers.

The union said it was costing the staff in Wales £13m a year and was "completely unacceptable".

The DVLA said its policy was to align pay rates to the local market. It hopes to minimise disruption to customers.

Three-quarters of the 4,500 DVLA staff work in Wales at the agency's headquarters in Swansea and they will be joined in the action by workers at three offices in other parts of the UK.

'Separate pay systems'

The union is also bringing test cases to an industrial tribunal under equal pay legislation.

Two-thirds of staff at the DVLA are women, while men make up the majority of workers in other parts of the DfT.

Preliminary hearings into the 38 test cases, comparing the pay of women officers at the DVLA with men in other parts of the DfT, will begin in September.

Jeff Evans, PCS's officer for Wales said: "The existence of separate pay systems in the different agencies of the DfT is being used, quite cynically, to reduce the pay bill by paying people at inadequate rates where they can get away with it."

"A majority of staff in the DVLA - unlike DfT staff as a whole - are based in Wales, where economic conditions are already worse than other areas of the UK, and the lower pay rates are costing the Welsh economy £13 million every year," he added.

A spokesperson for the DVLA said: "There is a difference between DVLA and Department for Transport salaries at some grades, but it is DVLA's policy to align its pay rates to the local market in which it competes for staff.

"Maintaining a service to customers is a priority and the agency will ensure disruption to customer service is minimised.

"However, it is possible that some of our local offices may be closed or offering a restricted service. Our contact centre will also be offering a restricted service."

They advised customers to contact the agency on another day if possible.

A spokesperson for the Department for Transport said: "Pay decisions are taken by each agency in line with the public sector pay policy. They are best placed to make decisions based on skills, business needs and competitive pay rates."

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