Following on from DVLA gross incompetence and actually making a claim for compensation I get a letter back from the beleagured Head of Customer Services at DVLA, as follows:
Thank you for your email of 27 August 2009 responding to my letter.
Despite the detailed exchanges in this matter, you remain dissatisfied with the actions taken and the explanations provided to you. Having re-examined the details of your case I find no reason to change the original decision that the enforcement action taken by the DVLA in respect vehicle registration number ******* was both correct and proportionate. The matter now rests with the Courts.
My letter of 27 August also advised that the Agency had not received any further evidence from you regarding your claim for compensation. Should you wish to pursue this then I suggest you resubmit copies of the relevant details to Mr Evans, CSM Support Manager, Contact Centre, Sandringham Park, Swansea Vale, Llansamlet, Swansea, SA7 0EE. However DVLA will accede to your request to refund the fees paid in respect of the cherished transfer.
I believe there is nothing more that I can do to help you in this matter, and that it is time to draw it a close. We will consider with care any further correspondence you may send to us about your complaint, but if we conclude that it does not raise any new issues of substance we will only acknowledge it.
Yours sincerely
Mr S Alexander
Head of Customer Services and Compliance
What had actually happened was that DVLA had taken my money when I purchased a cherished number plate and paid for vehicle transfer. They then failed to provide a new V5 certificate for the vehicle (which I had paid for). They then provided a V11 certificate for my original registration number not my new registration number!!
They then fail to honour a previous claim for compensation.
We now call on Mr Steve Alexander to be sacked.
Message to Steve Alexander:
If you are not prepared to accept liability for your department's own failings then I think it is high time you cleared your desk and shipped out.
DESIGNED BY THE DVLA BY ANY CHANCE??
Wednesday, 11 September 2019
Thursday, 25 April 2019
BLACKPOOL MAGISTRATES IN CAHOOTS WITH DVLA?
It hardly bears thinking about but are innocent people being taken to task thanks to incompetence courtesy of DVLA?
I am speaking about a Blackpool man who found himself in the magistrates court for not taxing his vehicle. However, it became clear he had made all attempts possible to tax the vehicle but unfortunately the document sent through by DVLA was invalid.
The man in question had purchased a cherished number plate off the DVLA weeks before and was sent a V11 certificate through with the old registration number on, (he didn't even receive a revised log book through). The post office refused to accept the document with the old registration number on and the gentleman was later fined £300 by Blackpool Magistrates Court, (even though he had paid his car tax immediately after receiving the correct V11 through!!).
This outcome beggars belief and highlights either gross incompetence on DVLA and Blackpool Magistrates part or something more sinister is at work.
I am speaking about a Blackpool man who found himself in the magistrates court for not taxing his vehicle. However, it became clear he had made all attempts possible to tax the vehicle but unfortunately the document sent through by DVLA was invalid.
The man in question had purchased a cherished number plate off the DVLA weeks before and was sent a V11 certificate through with the old registration number on, (he didn't even receive a revised log book through). The post office refused to accept the document with the old registration number on and the gentleman was later fined £300 by Blackpool Magistrates Court, (even though he had paid his car tax immediately after receiving the correct V11 through!!).
This outcome beggars belief and highlights either gross incompetence on DVLA and Blackpool Magistrates part or something more sinister is at work.
Friday, 27 April 2018
IAN BROOM, NOEL SHANAHAN RUFFLED?
In response to one of our posts we have a response from an "anonymous" blogger. We feel it is either Noel Shanahan or Ian Broom (more likely). Well we are here to support free speech and openness so here it is:
"Ian Broom no longer manages the Call Centre, which by the way, under his management was recognised as one of the top contact centres in Europe.Noel Shanahan, whilst acknowledging there is still much to do, has made huge improvements at the DVLA since he took over the role of CEO about 18 months ago -and this despite difficult trading conditions which has caused significant budget restrictions.Managing 35 million driver records and 40 million vehicle records is a huge challenge. Any mistakes are regrettable, important to the individual concenred and need to be resolved quickly. But to 'name and shame' and call for sackings of two individuals is a slight overreaction don't you think?"
Our response:
Sorry Mr Bro...ahem anonymous. The British public is fed up with the incompetence and anxiety suffered at the hands of this inept organisation. A poll was undertaken on this blog which resulted in 90% of independent voters wanting Noel Shanahan sacked. So there you have it. It is a democratic country and the public have had their say.
We will now approach the department of transport with our findings and let them take appropriate action. If this means Mr Shanahan is removed from his duties then so be it. As for Mr Broom, he is a non-entity as far as we are concerned so the least said about him the better. (pictured right - "non-entity" Ian Broom)
"Ian Broom no longer manages the Call Centre, which by the way, under his management was recognised as one of the top contact centres in Europe.Noel Shanahan, whilst acknowledging there is still much to do, has made huge improvements at the DVLA since he took over the role of CEO about 18 months ago -and this despite difficult trading conditions which has caused significant budget restrictions.Managing 35 million driver records and 40 million vehicle records is a huge challenge. Any mistakes are regrettable, important to the individual concenred and need to be resolved quickly. But to 'name and shame' and call for sackings of two individuals is a slight overreaction don't you think?"
Our response:
Sorry Mr Bro...ahem anonymous. The British public is fed up with the incompetence and anxiety suffered at the hands of this inept organisation. A poll was undertaken on this blog which resulted in 90% of independent voters wanting Noel Shanahan sacked. So there you have it. It is a democratic country and the public have had their say.
We will now approach the department of transport with our findings and let them take appropriate action. If this means Mr Shanahan is removed from his duties then so be it. As for Mr Broom, he is a non-entity as far as we are concerned so the least said about him the better. (pictured right - "non-entity" Ian Broom)
Sunday, 24 October 2010
IMPORTANT: Bing News RSS feed has moved! (DVLA NEWS)
IMPORTANT: Bing News RSS feed has moved!
Source: api.bing.com
Cloned car registration plate leaves driver with parking charges - Daily Record
Helen has since reported the fraud to the police and the DVLA - and Civil Enforcement have written off the ticket. Their spokesman said: "We are happy to provide full statements to the police. We have cancelled this ticket and wish your reader well."
Source: www.dailyrecord.co.uk
| Go to the new RSS page and renew your subscription. |
Source: api.bing.com
Cloned car registration plate leaves driver with parking charges - Daily Record
Helen has since reported the fraud to the police and the DVLA - and Civil Enforcement have written off the ticket. Their spokesman said: "We are happy to provide full statements to the police. We have cancelled this ticket and wish your reader well."
Source: www.dailyrecord.co.uk
National Numbers Articles - National Numbers (DVLA NEWS)
National Numbers Articles - National Numbers
Source: news.google.com
Ashanti Regional Command to push more men on the road - Peace FM Online
Source: news.google.com
St Johnstone's Andy Jackson to face court - Scotland Courier
Source: news.google.com
National Numbers Articles National Numbers Cuts being made in the public sector are set to put thousands of jobs under threat at the DVLA. Swansea is a city that heavily relies on the employment ... |
Source: news.google.com
Ashanti Regional Command to push more men on the road - Peace FM Online
Ashanti Regional Command to push more men on the road Peace FM Online He was addressing a meeting of the regional officials of the Police Motor Traffic and Transport Unit (MTTU), NRSC, the DVLA, members of the physically ... |
Source: news.google.com
St Johnstone's Andy Jackson to face court - Scotland Courier
 Scotland Courier | St Johnstone's Andy Jackson to face court Scotland Courier He had a year to have his licence updated but did not do so, despite a pair of reminder letters, prompting DVLA to state it had formally revoked his right ... Driving rap for SPL ace |
Source: news.google.com
Tuesday, 5 October 2010
IMPORTANT: Bing News RSS feed has moved! (DVLA NEWS)
IMPORTANT: Bing News RSS feed has moved!
Source: api.bing.com
| Go to the new RSS page and renew your subscription. |
Source: api.bing.com
IMPORTANT: Bing News RSS feed has moved! (DVLA NEWS)
IMPORTANT: Bing News RSS feed has moved!
Source: api.bing.com
| Go to the new RSS page and renew your subscription. |
Source: api.bing.com
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