DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Thursday, 31 July 2008

Couple warn of stolen DVLA forms

The couple said they had been told 80,000 blank forms were missing
A couple left £14,500 out of pocket by unwittingly buying a stolen vehicle say more must be done to warn motorists thieves are using "genuine" DVLA forms.

Tim and Julie Burden said the Land Rover had a V5 logbook and they have since been told up to 80,000 of the blank documents are in criminal hands.

The vehicle was seized from their Neath home shortly after they bought it.

The DVLA said it had "repeatedly issued public warnings" about the forms, which can give vehicles false identities.

Mr Burden, a builder, said he and his wife had saved for 10 years to buy the Land Rover which was advertised as second hand in an a motor trade magazine.

Before going through the purchase he said he paid to have security checks on the vehicle and made sure it had a V5 form.

"The thieves had done a very good job - including providing a genuine DVLA logbook," he explained.

DVLA ADVICE

The stolen forms have a different background colour on the Notification of Permanent Export (V5C/4) tear off slip on the second page, which looks mauve on the front and pink on the reverse. On legitimate documents they should be mauve on both sides.
Buyers are urged to check the serial number that appears at the top right hand corner of the registration certificate.

If if the serial number falls within the following ranges BG9167501 to BG9190500, BG9190501 to BG9214000, BG8407501 to BG8431000 and BG9282001 to BG9305000 call the police.

The public can check the validity of a registration certificate prior to purchase if they call the DVLA hotline on 0870 2411878
Source: DVLA

He said he had subsequently been told a batch of 80,000 of the blank forms, rejected due to slight discolouration, had gone missing.

"I have been led to believe they have found their way into the hands of criminals, en-route back to the printers, where they should have been destroyed.

"The potential risk to the second car market is obvious."

He added: "The rightful owner has been paid out the insurance, and the criminal has the cash.

"I, as an innocent party, am left with the no car, no money and the uncomfortable feeling that honesty and hard work count for nothing."

The BBC news website has put all the couple's claims to the DVLA.

The agency would also not confirm or deny 80,000 documents were in criminal hands.

In statement it said: ""DVLA does sympathise with any member of the public who unwittingly buys a stolen vehicle.

"We are working closely with the police to prevent abuse of the vehicle registration system and repeatedly issued public warnings about these documents."

This includes issuing the serial number ranges to all newspapers, post offices, DVLA local offices, police forces, motoring and car sale magazines and vehicle data checking companies.

"We also provide advice on buying and selling vehicles at www.direct.gov.uk/motoring to help those buying a vehicle better protect themselves," said a spokesman.

On its website the DVLA lists the serial numbers of stolen V5 documents and warns motorists if they come across a match to call police.

Mrs Burden said the serial number on the certificate her husband was given with the Land Rover did not match those the agency was warning about on its website.

A survey by the DVLA last year found 23% of motorists in Wales did not know what a V5 certificate was for, and half would not know how to check if a V5C is genuine.

But 23% used a car checking service when buying a second had car.

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