DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Thursday, 31 July 2008

Council writes off £4m of parking tickets

Scotland's largest local authority has admitted that around £4m due on 60,000 parking unpaid fines will almost certainly never be recovered.

The total is also growing by around £500,000 a year as more illegal parkers dodge the penalties.

The admission from Glasgow City Council comes after thousands of penalty charge notices issued in Scotland's four main cities between 1998 and 2006 were left with a legal question mark over them. The notices were flawed because they did not bear both the date of issue and the date of the offence, as is legally required.

The format of the notices has since been changed, but the mistake led to Edinburgh City Council in effect writing off around £6.5m in unpaid fines by telling sheriff officers not to pursue 70,000 unpaid tickets. It also cancelled a further 4327 and did not pass them to sheriff officers.

In Aberdeen £2.5m worth of fines imposed between 2003 and 2006 were wiped.

Glasgow City Council originally said in February 2006 that its outstanding ticket total was 71,315, worth £5.6m, but later that year it revised its figure and said there were just 11,000 outstanding, worth £580,000.

Now, in an answer to a request under the Freedom of Information Act, the council has said the 60,000 difference was because "many of the previous cases going back several years have now been identified as unrecoverable and inactive".

The request was made by a regular contributor to the Pepipoo website, established to help motorists defend themselves against parking and speeding fines.

It means that between £3.1m and £4.7m in parking fines has effectively been written off. A spokesman for the local authority has since confirmed that it did not expect to collect the money for these tickets unless the offenders volunteered it.

The spokesman said it was wrong to assume that this was a blanket write-off of single-date penalty charge notices and said it was predominantly because of inaccurate details which are held by the DVLA.

But one of the campaigners against illegal parking charges said: "This is quite clearly because of the illegal single-date tickets, no matter what the councils say."

The council spokesman said: "This is not the case. We take advice from our recovery agents on every outstanding ticket to determine which ones we consider recoverable. The most common reasons are incorrect or out-of-date information registered with the DVLA and a failure to trace the individual.

"To put the figure in context, the 60,000 issued between 1999 and 2006 that are considered unrecoverable amount to little more than 5% of the notices issued.

"Although it is possible that many of those penalty charge notices (PCN) considered unrecoverable are also single-date tickets, we would not write them off for that reason and any unpaid single-date PCN not considered unrecoverable for another reason would still be on our system."

He said the statutory document was sent out to the registered keeper of the car involved in the parking offence, as provided by DVLA, and if that was not paid then a charge certificate was issued. If that was not paid it was passed to sheriff officers.

A spokesman for the DVLA said: "A recent survey highlighted that 94.5% of all vehicle keepers on DVLA's database can be contacted using DVLA's records. Also, 83.8% of all records contained no errors. Errors could be due to a number of factors, for example failure to notify DVLA of a change in vehicle colour or address."

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