"Ian Broom no longer manages the Call Centre, which by the way, under his management was recognised as one of the top contact centres in Europe.Noel Shanahan, whilst acknowledging there is still much to do, has made huge improvements at the DVLA since he took over the role of CEO about 18 months ago -and this despite difficult trading conditions which has caused significant budget restrictions.Managing 35 million driver records and 40 million vehicle records is a huge challenge. Any mistakes are regrettable, important to the individual concenred and need to be resolved quickly. But to 'name and shame' and call for sackings of two individuals is a slight overreaction don't you think?"
Our response:
Sorry Mr Bro...ahem anonymous. The British public is fed up with the incompetence and anxiety suffered at the hands of this inept organisation. A poll was undertaken on this blog which resulted in 90% of independent voters wanting Noel Shanahan sacked. So there you have it. It is a democratic country and the public have had their say.
We will now approach the department of transport with our findings and let them take appropriate action. If this means Mr Shanahan is removed from his duties then so be it. As for Mr Broom, he is a non-entity as far as we are concerned so the least said about him the better. (pictured right - "non-entity" Ian Broom)
