Following on from DVLA gross incompetence and actually making a claim for compensation I get a letter back from the beleagured Head of Customer Services at DVLA, as follows:
Thank you for your email of 27 August 2009 responding to my letter.
Despite the detailed exchanges in this matter, you remain dissatisfied with the actions taken and the explanations provided to you. Having re-examined the details of your case I find no reason to change the original decision that the enforcement action taken by the DVLA in respect vehicle registration number ******* was both correct and proportionate. The matter now rests with the Courts.
My letter of 27 August also advised that the Agency had not received any further evidence from you regarding your claim for compensation. Should you wish to pursue this then I suggest you resubmit copies of the relevant details to Mr Evans, CSM Support Manager, Contact Centre, Sandringham Park, Swansea Vale, Llansamlet, Swansea, SA7 0EE. However DVLA will accede to your request to refund the fees paid in respect of the cherished transfer.
I believe there is nothing more that I can do to help you in this matter, and that it is time to draw it a close. We will consider with care any further correspondence you may send to us about your complaint, but if we conclude that it does not raise any new issues of substance we will only acknowledge it.
Yours sincerely
Mr S Alexander
Head of Customer Services and Compliance
What had actually happened was that DVLA had taken my money when I purchased a cherished number plate and paid for vehicle transfer. They then failed to provide a new V5 certificate for the vehicle (which I had paid for). They then provided a V11 certificate for my original registration number not my new registration number!!
They then fail to honour a previous claim for compensation.
We now call on Mr Steve Alexander to be sacked.
Message to Steve Alexander:
If you are not prepared to accept liability for your department's own failings then I think it is high time you cleared your desk and shipped out.
DESIGNED BY THE DVLA BY ANY CHANCE??
Wednesday, 11 September 2019
Thursday, 25 April 2019
BLACKPOOL MAGISTRATES IN CAHOOTS WITH DVLA?
It hardly bears thinking about but are innocent people being taken to task thanks to incompetence courtesy of DVLA?
I am speaking about a Blackpool man who found himself in the magistrates court for not taxing his vehicle. However, it became clear he had made all attempts possible to tax the vehicle but unfortunately the document sent through by DVLA was invalid.
The man in question had purchased a cherished number plate off the DVLA weeks before and was sent a V11 certificate through with the old registration number on, (he didn't even receive a revised log book through). The post office refused to accept the document with the old registration number on and the gentleman was later fined £300 by Blackpool Magistrates Court, (even though he had paid his car tax immediately after receiving the correct V11 through!!).
This outcome beggars belief and highlights either gross incompetence on DVLA and Blackpool Magistrates part or something more sinister is at work.
I am speaking about a Blackpool man who found himself in the magistrates court for not taxing his vehicle. However, it became clear he had made all attempts possible to tax the vehicle but unfortunately the document sent through by DVLA was invalid.
The man in question had purchased a cherished number plate off the DVLA weeks before and was sent a V11 certificate through with the old registration number on, (he didn't even receive a revised log book through). The post office refused to accept the document with the old registration number on and the gentleman was later fined £300 by Blackpool Magistrates Court, (even though he had paid his car tax immediately after receiving the correct V11 through!!).
This outcome beggars belief and highlights either gross incompetence on DVLA and Blackpool Magistrates part or something more sinister is at work.
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