DVLA CHIEF EXECUTIVE ON THE BRINK?

DVLA CHIEF EXECUTIVE ON THE BRINK?
THE PUBLIC'S PATIENCE HAS RUN OUT - IN A RECENT POLL, A MASSIVE 90% VOTED FOR NOEL SHANAHAN TO BE SACKED
THIS BLOG IS IN THE INTERESTS OF THE GREAT BRITISH MOTORING PUBLIC WHO DESERVE BETTER SERVICE.

DRIVER AND VEHICLE LICENSING AGENCY

The DVLA appears to be a badly run organisation.

Ian Broom is Customer Services Manager and Noel Shanahan is Chief Executive.

Unfortunately, if you do encounter a problem, neither Mr Shanahan nor Mr Broom will be available to address your concerns.

Surely it is now time these pair of clowns were put to task over the running of this incompetent organisation.

The staff at their call centre in Swansea haven't a clue what they are doing or saying. I have been given bad information, causing me to be out of pocket by some £100. I have been passed around from one clueless department to another without anyone being able to address my concerns and I am sick to the back teeth of it.

So I now feel it necessary to name and shame the people responsible for this mess - Noel Shanahan and Ian Broom.

I do not feel either of them have - or will ever have - the necessary skills required to be capable of managing in such a high profile organisation. I feel it is now time these two were replaced and the department overhalled - with proper staff training administered.

DESIGNED BY THE DVLA BY ANY CHANCE??

DESIGNED BY THE DVLA BY ANY CHANCE??

Wednesday, 11 September 2019

MR STEVE ALEXANDER DVLA FOB OFF LETTER

Following on from DVLA gross incompetence and actually making a claim for compensation I get a letter back from the beleagured Head of Customer Services at DVLA, as follows:

Thank you for your email of 27 August 2009 responding to my letter.

Despite the detailed exchanges in this matter, you remain dissatisfied with the actions taken and the explanations provided to you. Having re-examined the details of your case I find no reason to change the original decision that the enforcement action taken by the DVLA in respect vehicle registration number ******* was both correct and proportionate. The matter now rests with the Courts.

My letter of 27 August also advised that the Agency had not received any further evidence from you regarding your claim for compensation. Should you wish to pursue this then I suggest you resubmit copies of the relevant details to Mr Evans, CSM Support Manager, Contact Centre, Sandringham Park, Swansea Vale, Llansamlet, Swansea, SA7 0EE. However DVLA will accede to your request to refund the fees paid in respect of the cherished transfer.

I believe there is nothing more that I can do to help you in this matter, and that it is time to draw it a close. We will consider with care any further correspondence you may send to us about your complaint, but if we conclude that it does not raise any new issues of substance we will only acknowledge it.

Yours sincerely
Mr S Alexander
Head of Customer Services and Compliance

What had actually happened was that DVLA had taken my money when I purchased a cherished number plate and paid for vehicle transfer. They then failed to provide a new V5 certificate for the vehicle (which I had paid for). They then provided a V11 certificate for my original registration number not my new registration number!!

They then fail to honour a previous claim for compensation.

We now call on Mr Steve Alexander to be sacked.

Message to Steve Alexander:

If you are not prepared to accept liability for your department's own failings then I think it is high time you cleared your desk and shipped out.
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